Frequently Asked Questions About Legal and Your Account
Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email address. Click the link, create a new password, and you're back in your account within seconds. If you can't access your email, contact our support team via live chat and we'll verify your identity and help you reset.
Once you request a withdrawal, we verify your account and payment method, then send the funds to your DANA, OVO, GoPay or QRIS wallet. Most withdrawals clear within 2–4 hours. Bank transfers can take up to one business day depending on your bank's processing time.
The complete terms of service are linked in the footer of every rupiahtoro page. You can also request a PDF copy from our support team via email. We encourage you to read them before opening your account so you know your rights and obligations.
Yes. Log into your account, go to the Account or History section, and look for an export or download option. You can also request a full transaction report via email from our support team, and we'll send it to you within 24 hours.
You can close your account at any time by contacting our support team. If your account is inactive for 12 months, we may flag it for verification, but your funds remain yours. To reactivate, log in and complete a simple identity check, or contact support for guidance.
Your name, email, phone number and payment details are encrypted and stored securely. We never sell your data to third parties. We share information only with payment processors and legal authorities where required by law. You can request a full data report or data deletion anytime via support.
Contact our support team immediately via live chat or phone with your account number and the transaction date. We'll freeze your account, investigate the transaction within 48 hours, and reverse any unauthorized charge. If your password was compromised, we'll help you secure your account.
